Frequently Asked Questions
Everything you need to know about your Kawa Club experience
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
What payment methods do you accept?
Kawa Club accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we only ship to domestic addresses. We are working on expanding our logistics to support international customers in the near future.
How can I contact customer support?
Our support team is available via email at [email protected] or through our website's live chat feature Monday through Friday, 9am to 5pm.